Job Description

With direct supervision, the Key position's role is to support the front-of-house team members and management team, within a single restaurant, through maintenance of restaurant standards, customer and team member relations, internal communication and strive to achieve overall quality and consistency on a daily basis. This role should be a leader with a "whatever it takes" attitude in helping the restaurant management team, team members and customers.


  • Maintain high employment quality standards consistent with Bloomin' Brands policies
  • Performing assigned pre-opening quality checks (kitchen and bar line checks, interior and exterior maintenance)
  • Review staffing and station assignments
  • Preparing for and conducting pre-shift meeting
  • Ensuring the restaurant is completely ready for service 15 minutes prior to opening
  • Supporting and coaching the front-of-house staff in customer service
  • Ability to balance the needs of the front- and back-of-house team members for smoother operations
  • Performing table checks, and handling routine customer problems (re-cooks, comps, etc)
  • Completing server check-outs and tip reporting
  • Accurately collecting, tracking recording and distributing tip outs
  • Completing all end of shift paperwork
  • Preparing restaurant to be closed at the end of operations and securing the premises
  • Participate in special events, marketing, purchasing, training, quality control and financial control activities


  • Certified in any front-of-house functions
  • Passing grade in Assessment testing
  • Legal authorization to work in the United States


  • Previous experience in the restaurant industry
  • Training and proficient in all areas of the front-of-house functions like Hostess, Bus, Server, Bartender, Head Waiter, Trainer and Take-Away
  • Held positions of leadership previously

Bloomin' Brands is an equal opportunity employer. M/F/D/V are encouraged to apply

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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